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Rights and Protections Against Surprise Medical Bills

When you obtain emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

Understand Your Rights

State Protections

In certain states, you may also have related state protections. Visit The Commonwealth Fund website for updated state balance-billing protections.

Applicable state balance billing laws or requirements for noted states are as follows:

Questions?

Our Customer Service team and Patient Advocates are trained and ready to assist you with requests for information on charges, billing questions, payment options and financial assistance. Representatives are available Monday through Friday from 8 a.m. to 5 p.m., excluding holidays.

For questions about price estimates, call 402.955.5410 or 866.535.3412, ext. 5410

For questions about billing, call 402.955.5421 or 866.535.3412.